Veelgestelde vragen

Frequently Asked Questions (FAQ)

1. Ordering

How do I place an order?

You can easily place an order through our webshop. Add the desired products to your shopping cart and follow the steps in the checkout process. Once the order is completed, you will receive a confirmation email.

Can I order a customized piece of furniture?

Yes, we offer customization options where we restyle your furniture to suit your preferences. Contact us via info@ff-ietsanders.nl or send a WhatsApp message to +31 6 30006322 to discuss the possibilities.

Can I change or cancel my order?

Please contact us as soon as possible if you wish to change or cancel your order. This is possible as long as the order has not been processed or production has not started. For customized products, cancellation is not possible after production has begun.

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2. Delivery

What are the delivery times?

We offer fast delivery in consultation with you, usually within 7 days. After placing your order, we will contact you to schedule a delivery appointment.

Where do you deliver?

We deliver to the Netherlands, Belgium, and Luxembourg. Check our shipping costs in the Shipping Policy.

Do you deliver to upper floors?

We deliver to the ground floor by default. If an elevator is available and the furniture fits, we can deliver it to an upper floor. Contact us for specific arrangements.

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3. Payment

What payment methods do you accept?

You can pay via:

Bank transfer

Online payment

On-site payment (cash or bank transfer)

For deliveries to Belgium and Luxembourg, payment must be received in full before we can deliver, unless otherwise agreed and payment upon delivery is possible.

Will I receive an invoice for my order?

Yes, an invoice will be sent to you via email once the order is confirmed.

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4. Returns and Complaints

Can I return my order?

For standard products, you can contact us to discuss return options. Customized products or large furniture items, such as cabinets, cannot be returned. See our Return Policy for more information.

What should I do if my product arrives damaged?

Inspect your order upon delivery. If there is any damage, report it immediately to the delivery person and contact us at info@ff-ietsanders.nl with photos of the damage. We will assist you promptly.

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5. Customization

What does customization involve?

Customization means we restyle your furniture according to your preferences. You can choose colors, styles, and finishes to make your furniture unique.

Are all colors available?

Yes, we can restyle your furniture in any RAL color. You can choose between matte paint or chalk paint.

We offer three different styles:

1. Old look patina effect: A weathered and authentic appearance.

2. Smooth finish: A completely uniform and sleek finish.

3. Smooth finish with distressed edges: A sleek finish with lightly sanded edges for a subtly aged effect.

What is the delivery time for customized products?

The delivery time for customized products is 1 to 2 weeks, depending on your specific preferences. We will keep you informed throughout the process.

Are you looking for something specific?

Do you have specific requirements for dimensions, style, or color? Let us know your preferences, and we will search for the perfect furniture piece for you. This service is free of charge.

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6. About FF Iets Anders

Where is your physical store located?

Our store is located at Burgemeester Rensstraat 53, Goirle, near Tilburg. Our opening hours are:

Thursday and Friday: 12:00 PM - 4:00 PM

Saturday: 10:00 AM - 4:00 PM

Shopping Sundays (first Sunday of the month): 10:00 AM - 4:00 PM

Can I pick up my order?

Yes, this is possible. For large furniture items, you even receive a 10% discount if you pick them up yourself. Contact us to schedule a pickup time.

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Do you have a question that isn’t answered here?

Feel free to contact us:

Email: info@ff-ietsanders.nl

WhatsApp: +31 6 30006322

We are happy to assist you!